9 Jun
2009

Not everyday is perfect day and problems can come up anytime. Sometimes I have to put up with a bad hair day too. So I wonder whether it would be better to turn bald when I get old so that I don’t have to worry about my hair any more! :-)

Anyway, sometimes my hosting customers too can encounter problems in their Internet connection to our server.  I normally ask them to check their connection to server and send me report generated by a software called PingPlotter.  Customer support by phone and email is a full-time job.  So I might as well post here and refer them to this article.

So are you reading this because you can’t connect to our server, or any web site?  Download PingPlotter (free version) to find out what’s wrong. Install and run the program as usual.

PingPlotter

As you can see above, there is a little text box at the top left.  Just type your server address there and hit Enter.  The server address depends on what you want to check.  It could be mail.yourdomain.com or pop.yourdomain.com for mail server, webmail.yourdomain.com for webmail, www.yourdomain.com or simply yourdomain.com for your web site.

A little graph will be generated on the right hand side every few seconds.  It shows what happened along the way from your PC to our server.  If the graph is mostly in green, you are having good connection.  If there is some yellow or red color, there might be some bottleneck or network problem somewhere halfway.

To churn out the report, click Edit menu, then Copy As Image.  You can then start and paste the copied image into your graphic software, such as Paint.  Then save the image and send to me at ricky [at] rickysoo.com.

Any question or comments? Welcome to comment below.

2 CommentsHosting, How To Tags: , , , , ,

2 comments

  • take some times to log in our mailbox. even we success to log in, the mailbox show nothing (all oue mail temporary missing).

  • Hope everything fine by now after using PingPlotter to diagnose the problem :)


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