24 Nov
2008

Have you ever had problem connecting to their web or mail server? While it is possible that the server is down, in many cases the connection from the customer side to the server has problem, is congested, or simply fails to work.

In such cases, it’s best to find out whether there is anything wrong in our network connection or not. You can simply use the “command prompt” service in Windows and run a few tests – namely ping, telnet and tracert.

To start, click the Start button, click Run, type cmd, press Enter, and you will be a blank screen awaiting your input. You are then ready to start each test. Let’s assume your domain name is domain.com. You should substitute domain.com with your own domain name in tests below.

Ping

This is a quick connection test to the server. If the connection is OK, you should receive responses from the server. On the command prompt, type:

ping www.domain.com – test the web server
ping pop.domain.com – test the incoming mail server (old server)
ping smtp.domain.com
– test the outgoing mail server (old server)
ping mail domain.com – test the mail server (new cPanel-based Linux server)

Telnet

It tries to log you on to the server and sees whether it’s successful or not.

telnet pop.domain.com 110 – test the incoming mail server at port 110 (old server)
telnet smtp.domain.com 28 – test the outgoing mail server at port 28 (old server) – change to port 25 if you are using fixed IP address
telnet mail domain.com 110
– test the mail server at port 110 (new cPanel-based Linux server)

Tracert

It reports any connection problem along the way connecting to a server.

tracert www.domain.com – test the web server
tracert pop.domain.com – test the incoming mail server (old server)
tracert smtp.domain.com – test the outgoing mail server (old server)
tracert mail domain.com – test the mail server (new cPanel-based Linux server)

After each test, you can copy the result and send to us. To copy the result, click on the little icon at the top left corner of the command prompt window, and then click Edit and then Mark. Use your mouse to highlight the area of the window you want to copy, and then press Enter to copy.

Then you can email the test result to us. To exit from the command prompt window, simply type exit and then Enter.

Should you have any question, please contact us here.

1 CommentHow To Tags: , , , , , , , , , ,

1 comment


Name


Email (will not pubblished)


Website/URL