Recent Blog Posts
Subscribe to this blog
in your feed reader (RSS) or
by email
Dear Customers, Please Migrate To New Server!
By Ricky
This article is targeted towards customers who are still hosting web site and email accounts with one hosting provider through me. I don’t want to mention that provider’s name 
Are you facing any regular email problem? For example, you can’t connect to server from Outlook, or you can’t login in webmail. Sound familiar?
I acknowledge all the problems. This problem with the service provider occurs from time to time for years already. At the time of writing this, their server was down and just recovered one hour ago, after 3 hours of downtime.
Yes I’m sorry because I had been using this provider. But they were once very good before. However, unfortunately their services and server quality have deteriorated in recent years. After so many complaints, I no longer harbor any hope that they would improve.
Yes, I’m very frustrated about it as you are. Every time their server has such problem, many customers would ring me up, but sometimes I can’t contact them at all. Their technical support line is just too busy!
So, since 2008 I have started to use a few new servers located in a different data centre. These new servers have proven to be much more reliable and better for these two years. I’ve been asking, requesting, urging and even begging customers to migrate over to any one of the new servers.
Thanks goodness most customers took my suggestion and migrated. But there are still a small group of customers who have not migrated. If I asked you to read this article, most probably you are one of them!
So can I help fix all the problems for you by migrating your domain name to the new server? The migration is free. You still pay the same hosting price every year. I have done this migration smoothly for a lot of customers. I’m confident I can do this well for you too.
The only drawback of migration is that, individual emails in webmail cannot be migrated. If your users have been using webmail exclusively, they need to download their emails to their computer using any email software such as Microsoft Outlook.
However, I have customers who have hundreds of users but their hosting was migrated smoothly without problem. Everyone was happy. The much better reliability, services and features on the new server far outweight the inconvenience of having to download emails during the migration period of one or two days.
Here’s a brief guide how to go about it:
- Let me know you want to migrate. I will send you technical details to set up your email software (Outlook etc) for steps below.
- You need to set up your email software to download emails from the old server. If you have been using such software to send and receive emails, then you just need to change a few settings.
- On my side, I will copy over your web site from old server to new server. I will also recreate your email accounts on new server (but I can’t copy over emails to new server).
- I will send you the “server configuration” of the new server, which you can use to set up your email software to access the new server. The new settings will not work until domain name is migrated below.
- I will migrate your domain name to the new server at a mutually agreed cut-off date and time. Normally it’s best to do it at night or weekends. The domain name will be down for a few hours. But you still can send and receive emails through the old server. (Technically speaking, it’s just a few mouse clicks on my side to change name servers, but the process called DNS propagation can take a few hours)
- After migration above, your web site will be up and running on the new server. Your email software will also be able to connect to the new server. You can also use the new webmail to access your emails.
- You may keep the old server settings in email software for a week or so, just in case there are incoming emails which “accidentally” go to the old server. After that, you may delete the old server settings when you see fit.
If you are interested to read more about the benefits of new server, please check out:
Please contact me today to migrate over to new server!
Read or post comments here
Subscribe to this blog
in your feed reader (RSS) or
by email
|
Change Currency